Downtown Vision, Inc. (DVI) is the Business Improvement District (BID) for Downtown Jacksonville, Florida. A not-for-profit organization, Downtown Vision’s mission is to create and support a vibrant Downtown and to promote Downtown as an exciting place to live, work, visit and invest. 

Our vision is for a dynamic, 24-hour pedestrian Downtown Jacksonville that serves as the premier center for the arts, dining, retail, entertainment, business and urban living in Northeast Florida. 

Formed in 2000 at the request of Downtown commercial property owners, Downtown Vision is mainly funded by commercial property owners through a self-assessment and governed by a large board representing property owners and Downtown stakeholders. 

We administer a 90-block BID to provide a multitude of services with a focus on clean & safe, experience creation, marketing and information management.


Director of District Services



The Director of District Services manages our Downtown Clean and Safe Ambassador program, oversees projects improving Downtown's public realm, and acts a direct liaison to property owners and district members.  

Specific responsibilities of this position are as follows: 

Clean & Safe Ambassador Program
  • Manage all aspects of the existing Downtown Ambassador program.
  • Coordinate with national Ambassador staffing firm and its lead operations manager on all deployment, scheduling, nuisance resolution, service requests and areas of focus.
  • Manage national Ambassador staffing firm contract and ensure compliance, including billing, invoicing and general oversight.
  • Collect and analyze data from the Ambassador team, including existing SMART system data to inform and guide ongoing success of program.
  • Coordinate with Downtown property owners on specific Ambassador deployments including City of Jacksonville, General Services Administration and other entities.

  • Manage all Downtown Vision initiatives related to issues with homeless, transient and indigent individuals.
  • Closely communicate with Jacksonville Sheriff’s Office, Downtown social service providers and other essential agencies.
  • Coordinate meetings of stakeholders on relevant clean and safe issues such as the monthly Northbank Security Network meeting.

Public Realm
  • Manage Downtown Vision initiatives designed to improve the public realm, such as landscaping, mulching, planters, flower baskets and tree pits.
  • Manage an inventory of public realm assets and report to the City of Jacksonville and its agencies, such as Public Works, Parks, Downtown Investment Authority (DIA), JEA, JTA and others. Determine strategies for maintenance when necessary, including our monthly street light survey of downtown lighting and work with JEA to get lights repaired.  
  • Coordinate with City of Jacksonville, DIA and Downtown stakeholders on long-term infrastructure improvements to improve public realm, including streetscapes, street furniture, trashcans, lighting, etc. 
  • Organize cleanup initiatives.

Stakeholder Engagement 
  • Build relationships with stakeholders including current property owners, property managers and business owners. Act as the “on the street” contact for Downtown Vision with these stakeholders. 
  • Coordinate with Downtown stakeholders on a daily basis and take a proactive approach to understanding needs and challenges.
  • Understand the “sense of the street” and recommend actions to Downtown Vision leadership.
  • Represent Downtown Vision at stakeholder meetings such as Citizen’s Planning Advisory Committee (CPAC), JSO’s Sheriff's Advisory Council and others.

  • Critical thinking and decision-making: Identify problems or opportunities. Develop viable solutions and make thoughtful recommendations based on short-term and long-term impact and cost/benefit analysis. Present findings and implement solutions. Translate strategy into specific deliverables. 
  • Ability to effectively and persuasively communicate verbally and in writing, using correct language and grammar in a professional, diplomatic, empathetic, and tactful manner.
  • Organization and time management: Prioritize, plan, schedule and organize a professional schedule to achieve strategic goals within or ahead of established time frames. Manage one's own time and the time of others.
  • Highly motivated and creative with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
  • Ability to handle multiple projects effectively and in a timely manner.
  • Strong logistical and management skills.
  • Computer literacy, including the full Microsoft Office suite.
  • Working knowledge in data collection and methodologies.
  • Willingness to work a flexible schedule and attend all DVI events.
  • Ability to continuously stand or walk and to lift up to 20 pounds occasionally.
  • Requires the ability to manage an operationally intensive and publicly visible program. It is the ideal position for a person with strong management skills, a high level of comfort in a public forum, and an ability to work with a diverse array of stakeholders, including, community groups, government agencies, small business owners, and large corporate/institutional partners.
  • 3-5 years of project management experience and an understanding of commercial real estate, property management operations, leases and vendor contracts is a plus.
  • Bachelor’s degree or equivalent experience is preferred. 

Salary commensurate with experience and education. Qualified candidates should email a PDF cover letter and resume to katherine@dtjax.org by May 12. No phone calls, please. Downtown Vision, Inc. is an equal opportunity employer.  


Marketing, Events and Research Internships

If you're a recent college graduate or college student in your junior or senior year of college, we want you! DVI accepts two interns per semester. We work with you to determine how often and when you work, and provide guidance and instruction in a wide variety of areas:

  • Marketing strategy
  • Writing and editing
  • Event planning
  • Content marketing
  • Graphic design
  • Social media
  • Research
  • And more!

If you already love Art Walk, want to get to know the city better, or even if you just want the opportunity to see how an organization like ours works, apply for one of our internships.
REPORTS TO: Vice President of Marketing and Director of Experience

The marketing and communications intern will be responsible for the valuable support functions of the marketing/communications department. He/she will maintain a time sheet and a log of projects and activities, as required by college and/or supervisor needs. The preparation of initial drafts of required paperwork for school reporting is his/her responsibility.
SPECIFIC DUTIES (subject to change):
  • Write content for blogs, social media, e-newsletters & press releases
  • Assist with event and promotion logistics and vendor support, especially the First Wednesday Art Walk
  • Contact businesses to update and maintain various databases
  • Maintain website directory listings and event calendar listings
  • Track statistics, conduct surveys and prepare analyses 
Conduct media scans, maintain clip binder and clip report
  • Take photographs and video as needed
Facilitate collateral distribution and restocking
Copy and collate materials for mailings
Provide status updates on projects and activities
Participate in staff meetings and marketing team meetings
Additional projects and responsibilities assigned based on intern capabilities and areas of focus.

  • EVENT SUPPORT:First Wednesday Art Walk, plus additional promotions and events (to be determined).
  • HOURS: The unpaid internship may be full- or part-time. Minimum of 15 hours per week. Must fall between 8 a.m.-5 p.m. Monday-Friday.

DVI maintains a professional office environment. Candidates must have the solid oral and written communication skills necessary to communicate effectively with all levels of staff, stakeholders and the Downtown community. He/she must have good time management skills and be proficient in Microsoft Windows, Microsoft Office and Excel. He/she must also be able to work collaboratively as a team and be a self-starter. All interns are required to attend and assist with every First Wednesday Art Walk during his/her internship. Knowledge of design software (InDesign, Photoshop, etc.) and social-media platforms preferred. A love and desire to be Downtown Jacksonville is a plus!

Candidates working toward marketing, communications, public relations or journalism degrees are encouraged to submit a resume and cover letter to Hana Ferguson at hana@dtjax.org.


Contact Us

  • Downtown Vision, Inc
  • 214 N. Hogan St.
  • Suite 120
  • Jacksonville, FL 32202