Our Downtown Ambassadors provide extra eyes and ears on the street seven days a week. We work closely with the City of Jacksonville to clean and maintain our public realm and to report safety violations. We work closely with the Jacksonville Sheriff’s Office to report nuisance and criminal activity. And, as Downtown’s hospitality team, we work with local businesses, attractions and Visit Jacksonville to make DTJax a more friendly and welcoming place.
Ambassador Hours
may vary due to special events
Monday – Wednesday: 7 a.m. – 7 p.m.
Thursday – Friday: 7 a.m. – 8:30 p.m.
Saturday: 8 a.m. – 8:30 p.m.
Sunday: 8 a.m. – 4:30 p.m.
Clean Division Services
Safety & Hospitality Division Services
Social Services Outreach Division Services
Property Maintenance Division Services
Don’t set yourself up to fall victim to a crime of opportunity.
Help keep Downtown Safe:
Stay in the know:
Sign up for our Downtown Information and Safety Alerts to receive period emails with street and bridge closures, building evacuations, safety concerns, construction and emergencies impacting the Downtown area.
Attend the Sheriff’s Watch Meetings
Join JSO officers and community members for monthly discussions about crime issues facing our neighborhoods and hear progress updates.
When: 3rd Wednesday of the month, 11 a.m.
Where: Main Library, 303 N. Laura St.
Safety escorts*
Downtown Ambassadors
904.465.7980
Non-emergencies
Jacksonville Sheriff’s Office
904.630.0500
Emergencies
Jacksonville Sheriff’s Office
911
(*During normal operating hours.)
Homeless Outreach Assistance
HOPE Team
904.394.8091 (limited hours)
Downtown Ambassadors Social Services Outreach Division
Whitney Hilliard
904.914.1662 (limited hours)
Safety hazards
City of Jacksonville CARE
904.630.CITY (2489)