Meet our Downtown Ambassadors: Lydia

Riding her bike or strolling down the sidewalk, you might hear a melody hummed or a tune sung from Downtown Ambassador Lydia as she carries out her daily duties. The talented church choir singer and longtime Downtown Ambassador loves her job. Below, hear from Lydia herself, a ROSE award winner for hospitality, about why she enjoys being a Downtown Ambassador and enjoys spending time Downtown.

Ambassador Lydia

How long have you been a Downtown Ambassador, and why did you choose to become one?

11 years. I thought this job would be good for my personality – I like helping others.

What are your Ambassador duties?

To assist the public on the street.

Describe your typical day – your daily work routine.

I start my day with looking for people in need of help finding their way around Downtown and having a smile for them to start their day. I then pop into businesses to let them know I’m in their area if they need any assistance.

Have you seen health benefits from having such an active job?

I’ve lost weight since starting this job.

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What do you love most about being an Ambassador?

Helping people.

Outside of work, what Downtown activities do you enjoy?

Dining and coming to the great events!

What would you say is something really cool about Downtown that a lot of people might not know?

For anyone who hasn’t, you should come Downtown to check out our underground tunnels!

What do you love most about Downtown?

Going to all of those great events.


Downtown Ambassadors are Jacksonville’s Downtown cleanliness, safety and hospitality team. Ambassadors are easily identified in their bright orange polo shirts as they walk and bike throughout Downtown Jacksonville, day and night. They are available to assist you during the following hours: Monday through Friday 7 a.m. to 8:30 p.m., Saturday 8 a.m. to 8:30 p.m. and Sunday 8 a.m. to 4:30 p.m. The Ambassadors’ hours may vary occasionally due to special events.

The Downtown Ambassadors team can be reached by calling 904-465-7980.