Report An Issue

Cleaning Outside Downtown Jacksonville, FL

Stakeholder Service Request Center

Downtown stakeholders in the Business Improvement District (bound by Market Street, Church Street, Broad Street and Prudential Drive) can report cleanliness and maintenance issues to our service request center. Issues include:

  • Property damage
  • Broken windows
  • Safety hazard
  • Street light out
  • Graffiti / vandalism
  • Human/pet waste
  • Odor complaint
  • Litter & debris

When possible, Downtown Ambassadors will take action to resolve the complaint within 24-48 hours. Complaints about broken windows, street lights, property damage, safety hazards and vandalism will be reported directly to the City of Jacksonville or appropriate private property owner.

Click here to report a Downtown cleanliness or maintenance issue.

Private property owners in the BID may also request graffiti abatement on their property. Downtown Ambassadors will use paint (provided by the owner) or green-friendly, non-hazardous graffiti removal chemical wipes to remove graffiti on private property.

Download the Graffiti Removal Authorization FormPDF Icon or fax to 904-634-8988.

Downtown Jacksonville Issue Resolution Contacts

The Downtown Resolution Contact Sheet is a handy reference to know which organizations can help resolve which issues.

Cleanliness & Maintenance

Issue Responsible Contact
Clogged drains, potholes, sidewalk hazards COJ/Streets & Drainage Department 630-CITY (2489)
Clean up needed at JTA Bus Stops & Shelters JTA 631-3100
Road maintenance City Roads 630-CITY (2489)
Road maintenance State Roads 360-5457
Code enforcement COJ/Code Enforcement 630-CITY (2489)
Parks – general questions COJ/Parks Department 630-CITY (2489)
Broken street lights JEA 665-6000


Issue Responsible Contact
Report panhandling JSO 630-0500
Non-emergency issues JSO 630-0500
Emergency Issues JSO 911

Parking & Transportation

Issue Responsible Contact
Parking database Downtown Vision
Report a broken/problem meter COJ/Office of Public Parking 630-CITY (2489)
Report a problem in a City-owned garage COJ/Office of Public Parking 630-CITY (2489)
Report traffic light/crosswalk problems COJ/Traffic Engineering 630-CITY (2489)
General public transit questions JTA 630-3100

Zoning & Legislation

Issue Responsible Contact
General zoning & legislation questions Downtown Investment Authority 255-5302
Sidewalk vending & food truck question Downtown Investment Authority 255-5302
Garage & A-frame questions Downtown Investment Authority 255-5302
Cafe Seating permit questions Downtown Investment Authority 255-5302


Issue Responsible Contact
General event permitting & street closures COJ/Special Events 630-CITY (2489)