Downtown stakeholders in the Business Improvement District (bound by Market Street, Church Street, Broad Street and Prudential Drive) can report cleanliness and maintenance issues to our service request center. Issues include:
When possible, Downtown Ambassadors will take action to resolve the complaint within 24-48 hours. Complaints about broken windows, street lights, property damage, safety hazards and vandalism will be reported directly to the City of Jacksonville or appropriate private property owner.
Click here to report a Downtown cleanliness or maintenance issue.
Private property owners in the BID may also request graffiti abatement on their property. Downtown Ambassadors will use paint (provided by the owner) or green-friendly, non-hazardous graffiti removal chemical wipes to remove graffiti on private property.
Download the Graffiti Removal Authorization Form or fax to 904-634-8988.
The Downtown Resolution Contact Sheet is a handy reference to know which organizations can help resolve which issues.
|Clogged drains, potholes, sidewalk hazards||COJ/Streets & Drainage Department||630-CITY (2489)|
|Clean up needed at JTA Bus Stops & Shelters||JTA||631-3100|
|Road maintenance||City Roads||630-CITY (2489)|
|Road maintenance||State Roads||360-5457|
|Code enforcement||COJ/Code Enforcement||630-CITY (2489)|
|Parks – general questions||COJ/Parks Department||630-CITY (2489)|
|Broken street lights||JEA||665-6000|
|Parking database||Downtown Vision||dtjax.org|
|Report a broken/problem meter||COJ/Office of Public Parking||630-CITY (2489)|
|Report a problem in a City-owned garage||COJ/Office of Public Parking||630-CITY (2489)|
|Report traffic light/crosswalk problems||COJ/Traffic Engineering||630-CITY (2489)|
|General public transit questions||JTA||630-3100|
|General zoning & legislation questions||Downtown Investment Authority||255-5302|
|Sidewalk vending & food truck question||Downtown Investment Authority||255-5302|
|Garage & A-frame questions||Downtown Investment Authority||255-5302|
|Cafe Seating permit questions||Downtown Investment Authority||255-5302|
|General event permitting & street closures||COJ/Special Events||630-CITY (2489)|